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Meet the Team
  1. What is your role and why is it important to the company?

I work as an account coordinator, one of seven at Managing Matters. My position is to be the face of our company to our clients and their members. We ensure that the needs and projects for each association are accomplished, working hand-in-hand with our accountants and event coordinators to ensure all bases are covered.

The account coordinator is valuable because we are the consistent presence for the association, which is helpful in progression of board members and for members looking for information. However working for each client is a team function and every day we are thankful for the support from our colleagues and clients.


  1. What’s your favourite part about your job?


My favourite aspect about working at Managing Matters is the non-working elements of the company – it’s the people I work with. It’s the time to connect we take to connect with each other whether it is at our WOW meeting or our bi-weekly wine parties.

My favourite part of the job is that each day is different. There are reoccurring reports and tasks every day but for the most part there is always new project that is taking off, which we help to facilitate.


  1. Fun fact about yourself!


When I graduated from university I went skydiving to celebrate the milestone. I highly recommend people to try it!!

Disclosure – if you are scared of heights, maybe not the best thing to try.


  1. What do you do to stay active? How do you unwind after a long day? How do you find time to escape the city?


I stay active by walking to work every day, which is about 40 minutes each way. This helps me to get me energized for the day and to calm me down after work. I have a gym pass too but I am embarrassed my attendance record is less than perfectJ.

Outside of work I enjoy getting together with friends, exploring the city or reading a book. I get to escape the city when I have the opportunity to go back to Kitchener on the weekends to visit my family, my niece just turned one.


  1. Any work tips to share?


My tips for work – stay organized. Every day I create a daily To Do list, this helps me to stay focused and prioritize the day’s responsibilities. Also make sure you enjoy the little things at work. For me it’s tea (a steeped tea from Tim Hortons and a peppermint tea made in the office), a walk or a laugh with a co-worker.


Association Management, News, Non-For-Profit

Managing Matters President & CEO Jenny Faucher and Senior Association Manager, Strategy & Marketing Rachel King are featured in the July/August 2016 issue of Associations Now: Guide to Association Management Companies! They have been featured in Christine Umbrell’s Article How AMCs Can Help when It’s Time to Go Global, offering their insight as to how you can move your association from national to global.

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Managing Matters Inc.’s Creative, Graphic and Web Designer Annie Ratcliffe and President Jenny Faucher have been published in Corporate Meetings Network with their article ‘How Graphic Design can Create that ‘Wow’ Factor for your Next Event’! The article was published in CM&E Magazine’s Fall 2015 issue, and online May 2016.

Click here to read about how you can pump up your event with aMMazing design!